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Pennsylvania Child Welfare Resource Center

301: Effective Interviewing in the Case Planning Process

Content
Content
Workshop Directory Page

Handouts
Guide to Handouts
Handout # 1: Idea Catcher
Handout # 2: Learning Objectives & Competencies
Handout # 3: Agenda
Handout # 4: Effective Feedback
Handout #5: Guidelines for the Introductory Interview
Handout #6: Introductory Skills Defined
Handout #7: Introductory Interview Feedback Form
Handout #8: Introductory Skills Demonstration
Handout #9: The Professional Interview: Elements and Requirements
Handout #10: The Interactional Helping Model
Handout #11: Skills Associated with the Interactional Model
Handout #12: Jenkins/Barlow Scenario & Preparation
Handout #13: Jenkins/Barlow Interview Script
Handout #14: Jenkins/Barlow Observation, Feedback Form
Handout #15: Managing Client Anger: Stages, Strategies & Skills
Handout #16: C.J. Smith Script
Handout #17: Some Reasons for Client Resistance
Handout #18: Strategies for Managing Resistance
Handout #19: TOL Action Plan for Day I
Handout #20: Culture & Cultural Competence
Handout #21: Assessment vs. Helping: Differences and Skills
Handout #22: Assessment Question Guide
Handout #23: Washington Case Scenario
Handout #24: Script for Exploring Washington Case Allegations
Handout #25: Script for Washington Case General Assessment Interview
Handout #26: Observation Feedback Form for General Assessment Interview Practice
Handout #27: Script for Washington Case: Middle/Work Phase: Service Plan
Handout #28: Discussion Guide for Washington Case Middle/Work Phase: Service Plan Review
Handout #29: The Solution-Focused Approach: History, Values & Principles
Handout #30: Exception and Scaling Questions
Handout #31: Miracle Question & Follow-up Questions
Handout #32: A Change I Want to Make
Handout #33: TOL Action Plan for Day II
Handout #34: Interview Preparation Guide: Action Plan

Overheads
Guide to Overheads
Overhead #1: Learning Objectives
Overhead #2: Agenda
Overhead #3: Effective Feedback
Overhead #4: Types of Feedback
Overhead #5: Guidelines for the Introductory Interview
Overhead #6: List of Introductory Skills
Overhead #7: Strength-Based Practice Values: Saleeby
Overhead #8: The Professional Interview: Elements and Requirements
Overhead #9A: The Four Phases of the Interactional Helping Model
Overhead #9B: Parallel Phases of The Interactional Helping Model
Overhead #10: The Four Phases, Steps & Considerations
Overhead #11: Skills Associated with the Interactional Helping Model
Overhead #12: Instructions for Conducting the Practice Interview
Overhead #13: Anger Event Stages
Overhead #14: Steps and Skills Useful in Managing Client Anger
Overhead #15: Some Reasons for Client Resistance
Overhead #16: Strategies for Managing Resistance
Overhead #17: Interview Context Elements
Overhead #18: Culture and Cultural Competence
Overhead #19A: Scatoma Paragraph
Overhead #19B: Scatoma Definition
Overhead #20: Assessment vs. Helping: Differences and Skills
Overhead #21: Solution-Focused Principles
Overhead#22: Exception Questions
Overhead #23: Scaling Questions
Overhead #24: The Miracle Question
Overhead #25: Follow-Up Questions

Posters
Poster 1: Challenging Interviewing Situations
Poster 2: Strength I bring
Poster 3: Parking Lot
Poster 4: The Professional Interview
Poster 5: Four Interactional Phases
Poster 6: Phases, Eight Steps and Considerations
Poster 7: Ongoing Focus Areas

Appendix
Guide to Appendix
Script #1: Introductory Skills Demo
Script #2: Jenkins/Barlow Interview Script
Script #3: Exploring Washington Case Allegations
Script #4: Washington Case General Assessment
Script #5: Washington Case Middle/Work/Ongoing Interview


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